Privacy Policy

Purpose of Privacy Notice

The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

This privacy notice explains how Kurio 3D Compression Ltd collects, uses, stores and protects your personal information when you visit our website, purchase products from our online store, contact us, subscribe to our newsletter or otherwise interact with us.

We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently and responsibly.

 

Who Does This Policy Apply To?

This privacy notice applies to information we collect from:

  • Customers purchasing products through our website
  • Website visitors
  • People who subscribe to our newsletter or marketing communications
  • Customers or individuals who contact us through website forms, email or other communication methods
  • Job applicants, current and former employees where applicable

What Is Personal Data?

Personal data relates to an identifiable living individual. This includes information that can identify you either directly or indirectly. Personal data may also include body measurements and 3D body scan information where this information can be linked to an identifiable individual.

Examples of personal data we may collect include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Delivery and billing information
  • Measurements and body profile data captured during 3D scan
  • Order details and purchase history
  • Marketing preferences
  • Website usage information and cookie data

How We Collect Your Personal Data

We collect information when you:

  • Place an order through our website
  • Subscribe to our newsletter
  • Contact us via email, telephone or website forms
  • Browse and interact with our website
  • During your 3D scan

When you purchase products through our website, we collect the information required to process and fulfil your order, including delivery details and payment-related information.

How We Process Your Personal Data

We process personal data in accordance with UK GDPR requirements.

We ensure that:

  • Personal information is kept accurate and up to date where necessary
  • Personal data is stored securely
  • Information is only collected and retained where necessary
  • Appropriate technical and organisational measures are in place to prevent loss, misuse, unauthorised access or disclosure
  • Personal information is only processed for legitimate business purposes or where you have provided consent
  • Where we process 3D body scan and measurement information, we only collect the minimum information required to manufacture personalised compression garments and maintain customer service records.

The legal basis for processing your personal data may include:

  • Contractual necessity – where information is required to process and fulfil your order
  • Legal obligation – where we are required to keep records for accounting, tax or regulatory purposes
  • Legitimate interests – for managing our business, improving our services and website security
  • Consent – where you choose to subscribe to marketing communications such as our newsletter

Online Orders

When you place an order, we collect and process information required to:

  • Process your purchase
  • Take payment
  • Confirm your order
  • Arrange delivery
  • Provide customer support
  • Maintain records required for legal and accounting purposes

This may include:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment confirmation information

Payment details are processed securely through our chosen payment provider(s). We do not store full payment card details on our website.

Orders placed through this website are available for delivery within the United Kingdom only. Team orders are available for delivery across the UK and internationally.

3D Body Scanning and Measurement Data

To provide our precision-fit compression garments, we use 3D scanning technology to capture body measurements and create a personalised garment pattern.

During the scanning process, we may collect information including:

  • Body measurements and dimensions
  • Body shape data required for garment fitting
  • Measurement profiles generated from the 3D scan

This information is collected solely for the purpose of creating and manufacturing compression garments tailored to your individual requirements.

The measurement data allows us to determine the correct sizing, apply appropriate compression levels and ensure the garment is manufactured to your body profile.

We do not use 3D scan data for marketing purposes, profiling unrelated to your order, or any purpose other than providing our personalised products unless you have provided separate consent.

Storage and Security of 3D Scan Data

All 3D scan data and measurement information is processed internally by Kurio 3D Compression Ltd and is only accessible by authorised members of our team.

Your 3D scan data is stored securely on local company devices and is not uploaded to, shared with, or stored by external scanning platforms or third-party providers.

We take appropriate technical and organisational measures to protect this information against unauthorised access, loss, misuse or disclosure.

Retention of Measurement Data

We retain 3D measurement data only for as long as reasonably necessary to:

  • Manufacture your order
  • Provide customer support
  • Assist with repeat orders where you request garments based on previous measurements
  • Maintain appropriate business records

Where measurement data is no longer required, it will be securely deleted.

Your Rights Regarding Measurement Data

You have the right to request access to the personal information and measurement data we hold about you, request correction of inaccurate information, and request deletion of your data where there is no legal reason for us to retain it.

Please note that requesting deletion of your measurement data may affect our ability to provide replacement garments or repeat orders using your previous measurements.

Newsletter

If you choose to subscribe to our newsletter, we will collect your name and email address in order to send you marketing communications, product updates, company news and relevant information about Kurio 3D Compression.

Newsletter subscriptions are managed using Mailchimp, a third-party email marketing platform.

Your information will be securely transferred to and stored by Mailchimp for the purpose of managing newsletter communications. Mailchimp processes personal data in accordance with applicable data protection legislation.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly.

We will not send marketing communications unless you have provided appropriate consent.

Sharing Your Personal Data

Your personal data will be treated as confidential.

We may share information with trusted third parties where necessary to provide our services, including:

  • Payment processing providers
  • Delivery and courier services
  • Website hosting and technical service providers
  • Mailchimp for newsletter management

All third-party providers are required to process information securely and comply with relevant data protection requirements.

We may also disclose personal information where required by law, including requests from regulatory authorities, law enforcement agencies or courts.

We will never sell your personal information to third parties.

How Long Do You Keep Personal Data?

We retain personal information only for as long as reasonably necessary.

Customer order information is retained to meet legal, accounting and tax obligations.

Newsletter subscriber information is retained until you unsubscribe or request removal.

Website enquiry information is retained only for as long as required to respond to your enquiry and maintain appropriate records.

Your Rights and Personal Data

Under UK GDPR, you have the following rights:

  • The right to request access to the personal data we hold about you
  • The right to request correction of inaccurate or incomplete personal data
  • The right to request deletion of your personal data where there is no legal reason for us to continue processing it
  • The right to withdraw consent where processing is based on consent, such as newsletter subscriptions
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain types of processing, including direct marketing
  • The right to request transfer of your personal data where applicable
  • The right to be informed of any significant personal data breach affecting your information
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

Further information about your rights can be found on the Information Commissioner’s Office website:

https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Cookies

This website uses cookies to improve your browsing experience, analyse website performance and support online purchasing functionality.

Google Analytics

This website uses Google Analytics to help us understand how visitors use our website.

Google Analytics uses cookies to collect information such as website usage data, pages visited and general visitor behaviour. This information is used to help us improve website performance and user experience.

We do not use Google Analytics to collect personally identifiable information.

Online Shopping Cookies

Our online store uses cookies that are necessary for website functionality, including:

  • Managing shopping basket contents
  • Remembering customer preferences
  • Processing orders
  • Maintaining secure checkout functionality

These cookies are essential for providing online shopping services.

Marketing Cookies

Where applicable, marketing cookies may be used to support newsletter and promotional activities. These cookies will only be used where appropriate consent has been provided.

You can manage or disable cookies through your browser settings and our cookie consent script, although disabling certain cookies may affect website functionality.

Security of Your Information

We take appropriate measures to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.

While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our services, legal requirements or how we process personal information.

Any updates will be published on this page.

Contact Us

If you have any questions regarding this privacy policy or how we handle your personal information, please contact:

Kurio 3D Compression Ltd
Registered in England & Wales
Company No: 08247893

Registered Office:
Edwinstowe House
High Street
Edwinstowe
Nottinghamshire
NG21 9PR